BSBPMG522 Project Monitoring Question Answered Assessment Task 2
Task Summary:
For this assessment task, students are required to conduct and monitor the project for the development of the website, including developing a brief for the project to provide to website developers and preparing a project status report. They will then be required to meet with the new Customer Service Officer, introducing them to the project and offering their support.
This assessment is to be completed in the simulated work environment in the RTO..
What do I need in order to complete this assessment?
- Computer and Microsoft Office
- Access to the Internet for research
- Website Brief template BSBPMG522 SD Website Design Brief template (ID 109582).docx
- Project Status Report template BSBPMG522 SD Project Status Report template (ID 109586).docx
- Classmate to play the role of the Customer Service Officer.
What do I need to submit?
- Website Brief
- Completed Project Status Report.
What do I need to do if I get something wrong?
If your assessor sees that you have not completed all parts of the task completely and satisfactorily, the details of re-submission will be discussed with you when you are advised of the outcome of this task. You will only need to redo the parts of the task that are incorrect.
Instructions:
Complete the following activities:
- Develop Website Design Brief.
You are to develop a brief in order to obtain quotes from at least three website designers.
Use the scenario information from Assessment Task 2 to develop the Website Design Brief.
Use the Website Design Brief template to guide your work.
- Send an email to the three selected web site designers (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and explain the work that is required.
The email text should also ask them to send you a quote for the work.
Upload your Website Design Brief and email.
- Develop a Project Status Report.
Review the information above and prepare a Project Status Report to send to the Operations Manager (your assessor).
Use the Project Status Report template to guide your work.
- Send an email to the Operations Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek their feedback and approval to move forward with the project.
Upload your Project Status Report and the email.
- Meet with the new Customer Service Officer and the Operations Manager (your classmate and your assessor).
A new Customer Service Officer has been employed by the company to replace the one that left unexpectedly. They will join the project team.
You are required to provide support for the new Project Team member by discussing all aspects of the project with them. The Operations Manager will also be attending the meeting.
Keep in mind the new customer service officer will need your support at this stage, so make sure that you understand in what areas they may need assistance, and work with them to find how this can be provided.
During the meeting, you must be very clear about the expected quality of the project outcomes. Keep in mind that this is a new employee, and they are not familiar with the quality expectations that have been outlined during earlier discussions that you have participated in.
It is important that you are also very clear about the importance of meeting the documented timelines. These should be the same as those in the Project Activities & Milestones section of your Project Management Plan. Ensure that the new Customer Service Officer confirms that these timelines can be met.
During the meeting, you are required to demonstrate effective communication skills including:
- Speaking clearly and concisely
- Using non-verbal communication to assist with understanding
- Asking questions to identify required information
- Responding to questions as required
- Using active listening techniques to confirm understanding
- Set up folders and files.
Create folders for the project as specified in the Project Management Policy and Procedures.
When the project is completed, you will be assessed on whether you have set up the folders and created documents as required.
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