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Assignment Title (Part 1)

Submission Format – Part 1: Individual Written Report

The submission is in the form of an individual written report. This should be written in a concise, formal academic style using single spacing and font size 12. You are required to make use of headings, paragraphs, and subsections as appropriate. Your research should be referenced using the Harvard referencing system. You will also need to provide a bibliography using the Harvard referencing system. Inaccurate use of referencing may lead to issues of plagiarism if not applied correctly.

The recommended word limit is 1,000–1,500 words, although you will not be penalised for going under or exceeding the total word limit

Unit Learning Outcomes

• LO1 Examine the interrelationships of operations management with the other functions within an organisation
• LO2 Explain the importance of operations management in achieving effective organisational performance

Transferable Skills and Competencies Developed

Effective assignment design for Higher Nationals in Sustainable Business Management for England – Authorised Assignment Briefs – Issue 1 – December 2024 © Pearson Education Limited 2024 30

• Understand the quality assurance techniques for monitoring the delivery of operations
• Adopt a communication method that takes account of the audience and is suitable for the circumstances
• Produce a wide range of creative and effective communications
• Analytical skills to conduct own analysis to draw conclusions
• The ability to provide information based on collation, analysis and interpretation of data

Vocational Scenario

You have recently been hired as an Operations Management Intern for IKEA, a multinational retailer specialising in home furnishings and household products. IKEA is recognised globally for its efficient operations, extensive supply networks, and customer-focused approach. As customer expectations continue to evolve and supply chains become increasingly complex, the company faces challenges in maintaining operational efficiency while meeting growing
customer demand and maintaining high standards of quality and service.

The leadership team is keen to enhance operational performance and recognises that operations management is not an isolated function, but one that interrelates with departments such as marketing, finance, human resources and supply chain management. The organisation is also aware that customer satisfaction depends heavily on effective operations and efficient supply chain management.

To support these objectives, the CEO has tasked you with exploring operations management and its impact on organisational performance. You are required to produce an operations insights report that critically analyses operations management and proposes solutions to operational challenges that influence organisational performance.

Assignment Activity and Guidance

Your critical analysis report should examine operations as a core function in business, its interrelationships with support functions and its importance for driving business improvement, using real world examples and contextualisation. You need to explain the challenges that operations face in meeting customer requirements and compare these challenges with those faced by your company.

You should use examples to demonstrate the direct and indirect effects of operations on improving overall company performance and compare how businesses measure and analyse the importance and effectiveness of operations for improving company performance.

Assignment Brief – P art 2

Assignment Title (Part 2) Operations, Quality and Supply Chain Presentation Deck

Submission Format – Part 2: an Individual Presentation Deck with Speaker Notes

The submission is in the form of an individual presentation deck supported by speakernotes. The presentation should be designed for the leadership team of the organisation and should clearly communicate your analysis, evaluation, and recommendations. The presentation is intended to be used by the leadership team at a future company meeting, and you are not required to deliver it live. You are required to make effective use of PowerPoint, with titles, bullet points, and visuals as appropriate. Speaker notes should be used to provide additional explanation, justification, and critical discussion to support the content presented on the slides. Your work should be referenced using the Harvard referencing system. You will also need to provide a bibliography using the Harvard referencing system. Inaccurate use of referencing may lead to issues of plagiarism if not applied correctly. The recommended presentation length is equivalent to approximately 10–12 slides, supported by detailed speaker notes, although you will not be penalised for going under or exceeding the recommended length.

Unit Learning Outcomes

• LO3 Apply quality management approaches to solve practical operations management problems
• LO4 Assess the role of supply chain management in supporting an organisation to satisfy customer requirements

Transferable skills and competencies developed

• Understand the quality assurance techniques for monitoring the delivery of operations
• Adopt a communication method that takes account of the audience and is suitable for the circumstances
• Produce a wide range of creative and effective communications
• Analytical skills to conduct own analysis to draw conclusions
• The ability to provide information based on collation, analysis and interpretation of data
• Ability to solve problems and come up with solutions

Vocational Scenario

The CEO and leadership team were delighted with your report (Part 1 of this assignment) and recommendations for achieving effective organisational performance. They have recognised that maintaining high levels of quality and effective supply chain management is essential to supporting operational excellence and long-term business success.

To further strengthen organisational performance, the CEO has tasked you with conducting additional research into quality management and supply chain management practices. The findings will be used to support decision-making and help departments across the organisation better understand how quality improvement initiatives and effective supply chain management contribute to operational efficiency, customer satisfaction and sustainable growth.

You have been asked to develop a presentation for the leadership team that evaluates different approaches to quality management and examines the role of supply chain management in supporting customer satisfaction. Your recommendations will be used to inform future operational Effective assignment design for Higher Nationals in Sustainable Business Management for England Authorised Assignment Briefs – Issue 1 – December 2024 © Pearson Education Limited 2024  improvement initiatives across the organisation.

This initiative is aimed at fostering a unified approach to operations management across the organisation, ensuring that all departments work collaboratively to support business goals of operational excellence and sustainable growth.

Assignment Activity and Guidance

Your presentation should be designed for the leadership team of IKEA and focus on quality management and supply chain management as key drivers of operational performance and customer satisfaction.
The presentation should include the following sections:

Introduction

 Brief introduction to IKEA and the purpose of the presentation.
 Overview of the importance of quality management and supply chain management in supporting organisational performance.

Quality Management and Continuous Improvement

 Explain the importance of quality management and continuous improvement in achieving operational excellence.
 Discuss and compare different quality management approaches and continuous improvement techniques.
 Analyse the benefits and limitations of the approaches discussed. Operations Management Problems and Solutions

Select any Two of the following Operational Challenges:

 Inefficient inventory control
 Poor quality control
 Inefficient workflow processes
 Poor supply chain management

For Each Selected Challenge, you Should:

 Explain the nature of the problem and its impact on organisational performance.
 Apply and compare different quality management approaches and continuous improvement techniques.
 Analyse the benefits and limitations of the approaches selected.
 Justify the most appropriate solution for improving organisational performance and achieving business objectives.

Monitoring and Control of Operations

 Discuss techniques used to monitor and control operational performance.
 Explain how these techniques contribute to continuous improvement and organisational effectiveness.

Supply Chain Management and Customer Satisfaction

 Assess the role of supply chain management in supporting customer requirements.
 Evaluate how different organisations manage supply chain relationships to maintain customer satisfaction.

 Analyse the contribution of effective supply chain management to organisational performance
and customer satisfaction.

Recommendations

 Provide recommendations for IKEA to improve quality management, supply chain performance, and customer satisfaction.
 Justify how the recommendations will enhance organisational performance, customer satisfaction, and the achievement of business objectives.

Conclusion

 Summarise the key findings and recommendations.