Assignment Detail:-
- Number of Words: 2000
Assignment: Case Study
Assignment word count of 2,000 includes in-text citations but excludes the list of references / bibliography at the end. References 15 (Minimum) – 20 (Maximum)
Harvard Referencing: https://libguides.rcsi.ie/referencing/harvard
You can cite any of the resources that are available on the VLE Module 2 pages in your assignment.
Assignment description
Case Study: Mildred’s story
Introduction and context setting
The video “Mildred’s story” https://www.youtube.com/watch?v=BTpnPoSyuJg was produced as a novel approach to educate healthcare professionals about non-clinical skills in healthcare. It was reconstructed from the actual experiences of patients, and is set in a number of different locations. Problems associated with patient flow were visible in the video.
Instructions
Watch the video, paying special attention to the patient flow elements in two scenarios e.g.
- Patient’s home – from when Mildred presses her personal safety alert alarm until her handover in the Emergency Department. 00:01 to 6:50 minute mark.
- Hospital setting – surgery scheduling Preparing and bringing Mildred to theatre. 15:26 to 20:35 minute mark.
Chose one of the patient flow scenarios and undertake the following instructions 1-7 below. Present your assignment in this order.
- Introduce and clearly identify the scenario you have
- Prepare a detailed flow chart/process map, and identify three areas of constraints that are evident, g. bottlenecks, waste, unnecessary hand-offs, repetition in work, or other obstacles. (450 words)
- How could a Lean Healthcare approach help in addressing the challenges identified? What alternative QI methodologies could have been considered and why? (300 words)
- Compare and contrast a number of Lean and/or QI tools that could be used to improve patient flow in health and social care? (500 words)
- Critically discuss the importance of data in operations management and quality. What data (and in what format) would help the integrated care management team or hospital as they plan and implement an improvement project? (250 words)
- You have been invited to lead a health and social care quality improvement Critically discuss what project management approach you would follow? Provide a justification for the approach you propose. (350 words)
- Please include a short Conclusion for your
Notes:
- You may enhance the data / information provided in the case scenario to support your analysis.
- You are not expected to implement the improvement. It is expected that you will critically discuss and apply relevant theory and Lean/QI tools to the case study and your examples, as a means of demonstrating the application of operations management and quality improvement
- You must draw on and critically appraise relevant and related academic sources presented in the module. Your assignment may also be supported by academic sources beyond the course materials.
Assignment FAQ’s
| How do I cite Mildred’s Story from the case study? | University of Leicester (2010), Recognising Risk and Improving Patient Safety – Mildred’s Story [online]. Available from: https://www.youtube.com/watch?v=BTpnPoSyuJg [Accessed date]. |
| How do I cite a VLE video or live session using Harvard? | Surname, Initials (Year) Title of lecture/video [online]. Available from: URL [Accessed date]. |
| Should I write in first person style? | You should present your assignment in the third person. Examples include ‘the person”,” they will”, “the project lead”. |
| Should I use section heading and sub- headings? | Yes – Suggest you could use versions of the following: 1. Introduction 2. Mapping and analysing problem areas 3. Addressing the challenges: evaluating Lean and other Quality Improvement frameworks 4. Comparing and contrasting tools suitable for patient flow 5. The Science of Improvement 6. Project management approach 7. Conclusion References Appendices (if any) |
| Do I need a Table of Contents? | No |
| What format do I use in my document? | Arial font, size 12, aligned left and with line spacing of 1.5. |
| My Reference List – should it be in alphabetical order? | Yes. Alphabetical as per Harvard Referencing Guidelines. EndNote is the reference manager supported by RCSI: https://libguides.rcsi.ie/referencing/harvard https://libguides.rcsi.ie/endnote21 Using Endnote you choose: “Cite Them Right-Harvard” rather than “Harvard”, to be sure of referencing following the RCSI Harvard rules. |
| Where can I post any other questions? | This module has a large student cohort. To ensure fairness and open communication all queries about the assignment are to be posted on the Assessment Q&A and General Discussion Forum in the thread titled “HCM Module 2 assessment queries” -This thread will open on Monday 4 November
Emails from students to the academic team about the assignment will not be responded to. |
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