Assessment Task 1: Written Questions

Task summary

This is an open book test.

You need to answer all of the written questions correctly.

• Your answers must be word processed.

Required

Access to textbooks/other learning materials

Computer and Microsoft Office

Access to the internet

Submit

Answers to all questions.

Assessment criteria

All questions must be answered correctly in order foryou to be assessed as having completed the task satisfactorily.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss– when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features.Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Provide answers to all the questions below:

1. Explain the purpose of a Strategic Plan and an Operational Plan, and the role of an Operational Plan in achieving the organisation’s objectives.
2. Outline the information that is usually included in an Operational Plan.
3. Explain a typical process for developing an Operational Plan.
4. Explain the purpose of a budget.
5. Explain a typical budgeting process.
6. Explain the purpose of key performance indicators.
7. Discuss four approaches to developing key performance indicators.
8. Discuss the concept of a balanced scorecard as an alternative approach to measuring business performance through key performance indicators.
9. Explain the concept of benchmarking as a way of assessing business performance.
10. Provide a definition of a PCBU and outline their key responsibilities.
11. Outline the aim and scope of the Fair Work Act 2009.

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Assessment Task 2: Develop operational plan project

Task summary

This assessment task requires you, in the role of the Operations Manager for King Edward VII College, to develop an Operational Plan for the College. You will then need to consult with and gain approval from the CEO and management team for the Operational Plan.

Required

• Access to textbooks/other learning materials
• Computer with Microsoft Office and internet access
• Strategic Plan
• Operational Plan Template
• Risk Management Plan Template

Deliver

Consult on draft Plan (Role Play)

Submit

• Draft operational plan and risk management plan
• Write an email to senior Management Team with draft operational plan and risk management plan attached
• Update operational plan and risk management plan as per discussion
• Write an email to senior Management Team with updated operational plan and risk management plan attached

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed,you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 2 Instructions

Review the following information:

King Edward VII College has been operating for 5 years. The College is based in the Melbourne CBD and offers a range of courses in management, marketing, human resources and international business and currently has around has around 500 students enrolled across all of its courses. Courses are offered at all levels from Certificate II to Graduate Diploma. The College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.

The College currently employs 24 staff members that include the CEO, a Marketing Manager and Marketing Assistant, Human Resources Manager, Operations and Finance Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers.

Due to its success, the College plans to establish two additional campuses, one in Brisbane and one in Sydney. The plan is for the Brisbane campus to commence operating in January 2018 and Sydney in April 2018. Ideally campuses will be located close to the CBD. A maximum rental budget of $500,000 per annum in Sydney and $400,000 in Brisbane has been allocated. The desired floor area for each campus is at least 500 square metres.

With regard to staffing at each campus, the following should be noted. It is anticipated that initially each campus will require a receptionist and a student services officer. The receptionist and student services officer positions will be permanent, full-time staff. It is anticipated that maximum student numbers at the new campuses will be up to 60 students per campus in the first 12 months of operations. The College’s requirements for trainers is that there must be at least 1 trainer per 20 students.

Existing staff at the Melbourne campus will complete all other staff functions until such time as student numbers increase substantially. It is expected that this would occur after the first two years.

The College will also need to purchase a range of office equipment, as well as furniture for at least 100 students, at each campus.

Complete the following activities:

1. Develop a draft Operational Plan

Review the scenario information and the Strategic Plan to identify all the actions that will need to be completed to achieve the College’s objectives and be documented in an Operational Plan.

Use the Operational Plan Template to guide your work.

As a minimum, your Operational Plan must address:

• Renting of suitable commercial properties
• Staffing requirements
• Fitting out of the campus
• Equipment requirements
• Marketing requirements

Research and analyse each of the above resource requirements associated with the identification and establishment of the two new campuses. This must include:

• Sources of information for commercial properties
• Staffing requirements and recruitment options
• Fitting out requirements
• Equipment requirements
• Potential suppliers
• Marketing requirements.

Where you identify sources of information with regard to procuring resources, make sure that you make notes on these for inclusion in your Operational Plan.

Ensure that all of the resources are clearly documented in your Operational Plan, including information sources relating to resources specified.

You need to include timelines and key performance indicators for all required actions, including how often these will be measured in order to assess progress.

2. Develop a draft Risk Management Plan.

As set out in the company’s organisational processes, you are also required to develop a risk management plan to ensure that plans are in place to address operational contingencies.

You must identify at least three potential risks associated with the College’s establishment of the new campuses, as well as identify associated risk management strategies/contingencies.

Use the Risk Management Plan Template to guide your work.

3. Send an email to the senior Management Team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments and request a meeting to discuss and gain approval for the plans.

Attach your draft operational plan and risk management plan to the email.

4. Consult on draft Plans.

In this part of the assessment requires you to meet with the senior management team and discuss the operational plan and risk management plan that you have developed. The team will be roleplayed by your assessor.

Go through each part of your operational plan, explaining the activities to be completed, resource requirements, timelines and key performance indicators.

Outline the organisation’s policies procedures that directly relate to your operational plan

During the meeting, you will need to demonstrate effective communication skills including:

• Speaking clearly and concisely
• Using effective non-verbal communication skills to encourage audience interest
• Responding to questions
• Asking questions to seek feedback
• Use of active listening techniques to confirm and clarify understanding.

Review also your risk management plan with the senior management team.

You will receive feedback from the team, which you must incorporate into your draft plans. Make notes on these suggested changes.

5. Update your operational plan and risk assessment plan.

Update both of your draft plans to incorporate the suggestions you received at the meeting.

Save these new documents as Revised Operational Plan and Revised Risk Assessment Plan.

6. Send an email to the senior Management Team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should summarise what was discussed at the meeting, then introduce and summarise the contents of the attachments

The email text should then request approval of the plans and permission to move forward with the project.

Assessment Task 3: Manage acquisition of resources

Task summary

This assessment task requires you to implement the operational plan by organising human resources and equipment requirements in accordance with organisational policy and procedures

Required

• Access to textbooks/other learning materials
• Computer with Microsoft Office and internet access
• Equipment List
• Recruitment and Selection Policy and Procedures
• Purchasing Policy and Procedures

Submit

• Write an email to the CEO requesting approval for the positions, as set out in the Recruitment and Selection Policy and Procedures
• Write and email to Human Resource Manager with the details of the new positions, as set out in the Recruitment and Selection Policy and Procedures
• Write a review of Equipment List. It will show what equipment needs to be purchased for each campus
• Write an email to the Administration Team

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed,you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 3 Instructions

Complete the following activities:

1. Implement strategies for recruiting staff

Review the King Edward VII College Recruitment and Selection Policy and Procedures and implement the actions to ensure the required staff are recruited.

This will include liaising with the human resources department as set out in the Recruitment and Selection Policy and Procedures to ensure that the required staff are recruited.

This must include:

• Requesting approval of the positions required for the expansion as per the scenario information for the staff required.
• Details of the required positions as per the Recruitment and Selection Policy and Procedures requirements.

2. Send an email to the CEO (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should request approval for the positions, as set out in the Recruitment and Selection Policy and Procedures

3. Send an email to the Human Resources Manager (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should request details of the new positions, as set out in the Recruitment and Selection Policy and Procedures

Develop and save the email text as a separate document before sending the email.

4. Implement strategies for purchasing equipment

Review the King Edward VII College Purchasing Policy and Procedures, which has just been developed due to the expansion of the College.

Also review the Equipment List. Thisshows what equipment needs to be purchased for each campus.

5. Send an email to the Administration Team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should ensure that the administration team procures the equipment required for the new campuses.

The email text (about 1 page) should, as a minimum, outline:

• The purpose of the purchasing policy and the need to ensure that all purchases are made accordingly. You should summarise the key messages of the policy as per the purchasing principles.
• The required information for purchase of equipment for new campuses as follows:
• Description of equipment requirement and number and type to be made as per existing campus, which will include reference to the attachment.
• Required timelines for the purchase of the equipment.
• Requirement to receive and approve quotes as per purchasing policy – you should ensure you clearly refer to the procedure required as relevant to the budget for the equipment.

Attach the Equipment List to the email.

Develop and save the email text as a separate document before sending the email.

Assessment Task 4: Operational planning monitoring and review project

Task summary

This assessment task requires you to monitor and review the operational performance for King Edward VII College and provide a report to the CEO.

Required

• Access to textbooks/other learning materials
• Computer with Microsoft Office and internet access
• Operational Plan from Assessment Task 1
• Performance Information
• Operational Performance Report Template

Submit

• Write an operational performance report
• Write an email memo to all staff
• Prepare a screen shot of your folder and files
• Write an email to COE with performance report and screen shot attached

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed,you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.