BCOM02-5 Business Communication Assignment Help
SECTION A – EFFECTIVE COMMUNICATION
Question 1
Use the following table to recommend the most appropriate medium of communication, based on the purpose, audience and situation given in the cases below. Consider the written and spoken medium.
| Purpose
Why? |
Audience
To whom? |
Situation/Context
When and where? |
Medium
How? |
| 1. Inform about
meeting |
Work colleagues | Working in the
office |
|
| 2. Entertain with funny story | Friends | You are at work,
your friends at home |
|
| 3. Explain | Bank manager | Application for
study loan |
|
| 4. Inform | Public | You are unhappy
about company’s service |
|
| 5. Explain | Lecturer | Effect of interest
rate increase on consumerism |
|
| 6. Persuade | Community
members |
Buying the new
product |
|
| 7. Inform | South Africans | Vaccination |
| Purpose
Why? |
Audience
To whom? |
Situation/Context
When and where? |
Medium
How? |
| 8. Educate | Milpark students | Business Communication Module | |
| 9. Feedback | Employee | Performance
Review |
|
| 10. Motivate | Matriculate at BP
Secondary |
Studying very
hard |
Question 2
Read the scenario below and answer the questions that follows:
At the office
Themba was asked to compile a report which compares the previous and current year’s share prices. When he submits the report, the manager casually thanks but also reprimands him because certain information had not been included. He also suggests a different way of presenting data, as Thabo’s looks like “a dog’s breakfast”.
Understanding interpersonal communication and how to respond appropriately in challenging situations can improve our relationships.
- Compare the role of self-esteem and self-image in interpersonal communication and show how the above-mentioned concepts are applied in the case study.
- Explain in two paragraphs how Johari’s Window can be used to develop Themba’s personal leadership skills.
TIP: Include in-text referencing and provide a comprehensive reference list at the end of your assignment
SECTION B – BUSINESS WRITING
Read the letter below and answer the questions that follow:
Rich was at his desk before 6:00 and perused his to-do list to prioritise tasks. Firstly, he would write a proposal to his manager to revisit their grievance procedure and disciplinary action policy. He had some good ideas in this regard. Secondly, he would plan the next quarter’s executive meeting. He planned to complete this before 11:00, as his team had a golf day at the Rosewood Country Club.
Question 1
Prepare a proposal, as described in your textbook, (Daniels et al, 2020, Chapter 9) which states the advantages of grievance procedures, and the significance of disciplinary action in managing conflict and arguments in the workplace.
TIP: your proposal must have an introduction and conclusion.
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