BSBMGT516: Facilitate Continuous Improvement Learner Evidence Questions and Answers

Learner Evidence

This document is to provide the learner with a reference point for recording their own performance on criteria required for this unit. They should detail the nature of the evidence, where it can be accessed and its relevancy to the criteria.

In your own words, please provide details for any evidence you refer to, answering the following:

  • What did you do?
  • When did you do it?
  • When or over what period of time did you do it?
  • How did you do it?
  • What was the outcome?

Evidence must be:

Valid – the evidence you provide must be directly relevant to the unit criteria you are submitting it for.

Sufficient – the evidence you provide must be substantial enough to allow someone to judge your competency. Note that this means the evidence should be high quality, rather than high quantity.

Authentic – the evidence must be your own work (or assessment of your own work).

Current – the evidence you provide must be from the present or the very recent past (e.g. qualifications must still be recognised and valid).




Details of evidence of competency in criteria

1. Lead continuous improvement systems and processes
1.1 Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate
1.2 Establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders
1.3 Ensure that change and improvement processes meet sustainability requirements
1.4 Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes
1.5 Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems
2. Monitor and adjust performance strategies
2.1 Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved
2.2 Adjust and communicate strategies to stakeholders according to organisational procedures
3. Manage opportunities for further improvement
3.1 Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts

3.2 Ensure processes include recording of work team performance to assist in identifying further opportunities for improvement

3.3 Consider areas identified for further improvement when undertaking future planning

  Performance Evidence
  Evidence of the ability to establish systems and processes for continuous improvement that:
  • Facilitate effective contributions to and communications about continuous improvement processes and outcomes
  • Address sustainability requirements
  • Incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
  • Capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning
  Foundation Skills
  This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

  • Identifies and extracts relevant information from a range of complex texts
  • Locates, interprets and analyses workplace documentation to gather information relating to continuous improvement

  • Develops complex texts related to continuous improvement processes according to organisational requirements
  • Ensures the vocabulary, grammatical structures and conventions are appropriate for the context and target audience
  Oral Communication

  • Presents information to a range of audiences using appropriate structure and language
  • Listens and comprehends information from a variety of spoken exchanges with clients, co-workers and other stakeholders
  • Confirms understanding through questioning and active listening
  Navigate the world of work

  • Develops strategies to enable compliance with legislative requirements and achievement of the organisation’s goals
  • Monitors adherence to organisational policies, procedures and protocols and considers own role in terms of its contribution to broader goals of the work environment
  Interact with others

  • Identifies and uses appropriate conventions and protocols when communicating with colleagues and external stakeholders
  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction and  influencing direction
  Get the work done

  • Takes responsibility for developing, implementing and monitoring systems and processes to achieve organisational outcomes
  • Uses analytical and lateral thinking to review current practices and develop ideas for improvement
  • Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals
  Knowledge Evidence
  To complete the unit requirements safely and effectively, the individual must:
  • Explain how systems and procedures can support effective continuous improvement
  • Explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability


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