CHC52015 Diploma of Community Service Assessment Answers Online
Units of Competency
CHCCCS007- Develop and implement service programs
CHCCOM003- Develop workplace communication strategies
CHCDEV002- Analyse impacts of sociological factors on clients in community work and services
CHCDIV003- Manage and promote diversity
CHCLEG003- Manage legal and ethical compliance
CHCMGT005- Facilitate workplace debriefing and support processes
CHCPRP003- Reflect on and improve own professional practice
HLTWHS004- Manage work health and safety
HLTWHS004 – Manage work health and safety
Conduct the following consultative activities with at least two supervisors OR two facilitators at workplace & obtain their feedback:
- Information session about workplace policies and procedures, including demonstration of personal protective equipment (PPE) where required for the job role.
- Consultative discussion regarding outcomes of a workplace risk assessment, including risk controls and measures developed as part of the risk assessment process.
CHCMGT005 – Facilitate workplace debriefing and support processes
Discuss with the supervisor on how you will facilitate structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organization guidelines. You must obtain feedback on this.
CHCCOM003 – Develop workplace communication strategies
Prepare 5 min presentation about use of digital media to provide information and promote organization to clients.
Guidelines:
- Presentation should be given to group of at least 3 people (can be your classmates)
- Must use presentation (Handouts, PowerPoint Slides etc.)
- Attach copy of presentation along with this diary.
- You must obtain feedback from audience
- You must write self-evaluation report
CHCDIV003 – Manage and promote diversity
1. Research diversity at your work placement facility in terms of current performance and meeting of diversity objectives and explain Also, discuss how the following strategies can be used to foster and promote diversity in work practices in that workplace environment:
- coaching and mentoring
- communication
- work planning
2. Discuss how you worked with the supervisor at work placement facility to contribute to the development of workplace diversity policies and procedures. Write a 200-word report about this.
CHCCCS007 – Develop and implement service programs
- Develop a service program for your organisation (work placement facility) which includes at least three different customer-focussed services. Make sure you include clear strategies, methods, staff roles and responsibilities, and monitoring/evaluation methods in the plan. Document your plan clearly using organisational templates and following all relevant policies and procedures.
- Implement the service plan that you created in question one. Oversee all tasks and services, and make sure that all activities are carried out in strict accordance with the Make sure customers have their needs and requirements met, and that customer service is prioritised in all interactions.
- Evaluate the service program you implemented in the previous question and identify at least three strengths and three weaknesses. Take action to revise the plan, in order to capitalise on strengths and improve weaknesses.
CHCMGT005 – Facilitate workplace debriefing and support processes
Discuss how you provided/ will provide ongoing support to at least 2 different workers to address and monitor stress and emotional wellbeing. Write 150 words for each.
CHCLEG003 – Manage legal and ethical compliance
Develop a strategic response to at least 3 different situations where legal or ethical requirements have been breached.
CHCPRP003 – Reflect on and improve own professional practice
Based on your experience during these 100 hours of work placement, fill out the table below mentioning your learning objective:
| Competency standard | Learning objective (i.e. what do you want to learn?) | Why is this learning objective important to your context of practice? | ||
| Learning (CPD) activities | Hours | Dates Completed | ||
| How did the CPD activity you completed contribute to your practice? | ||||
Reflective Writing
In 100-150 words share your experience about this work placement. Please write down in space below.
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