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- Referencing Styles: Harvard
- Course Code: BUSM1094
- Course Title: Organizational Analysis
- Words: 2000
- University: Australian Catholic University
- Country: HK
PROBLEM-SOLVING CASE STUDY THE SITUATION The year is 2035 and you are the senior policy advisor in the State Government Department for Jobs, Precincts, and Regions. This department is responsible for jobs and innovation within the state. You have worked your way up to this position, having successfully completed formal management studies that have developed your analytical and critical thinking skills. Among other responsibilities, the Department you serve runs employment programs and is responsible for developing creative solutions that stimulate Economic Growth.
A global pandemic is again sweeping the world. The situation is volatile and changing every hour. The Head of the Department of Jobs, Precincts, and Regions, which is the Department where you work, has been asked by the Premier’s office to staff and manage a quarantine program for travellers returning from overseas. This is a complex task. It involves the recruitment, training, and management of the quarantine program, but the program must also be managed in accordance with official public health advice. The Department of Health is therefore a key stakeholder, yet the operational boundaries of your department and the Department of Health are separate.
Successfully managing the quarantine program also involves working closely with border control, which has responsibility for incoming overseas travelers. Yet, border control is a Federal responsibility; again, the operational boundaries of your department and border control are separate. Moreover, Trades Hall (an affiliation of 40 unions), while supporting the government’s slowing down of the economy to date, are pressing the case that only unionised firms be employed to provide quarantine services, and is particularly concerned with the idea of the Government hiring private security firms, which have a reputation for labour law violations and sham contracting. Yet, the Head of the Department, whom you are to advise, is attracted to a mix of providers, some unionised, some non-unionised. While this is a crisis situation, it also presents opportunities.
The Head of the Department has connections with job service agencies (agencies that place unemployed people into work) that focus on supporting disadvantaged unemployed people; the Head is keen to provide employment opportunities to organisations that provided supported employment opportunities to disadvantaged workers. YOUR TASK This complex situation has clear parallels with events that took place in 2020, when Covid-19 swept the globe. As the senior policy advisor in the Department responsible for jobs and innovation, the Head of the Department has asked you to research and learn from the events in 2020, in particular the hotel quarantine inquiry. With the above case in mind: Research the 2020 Covid-19 hotel quarantine inquiry (see the sample of resources provided at the end of the assignment). Theoretically analyse the problem by drawing on the neo-humanist perspective, the radical structuralist perspective, and at least one concept / theory discussed between Weeks 6 to 11.
Develop theoretically-informed reflections on key organisational errors that were made setting up the quarantine program in 2020 (Devote approximately 25% of your effort and words to this portion of your report). Develop a set of theoretically-informed principles to guide decisions and action by drawing on the neo-humanist perspective, the radical structuralist perspective, and at least one concept / theory discussed between Weeks 6 to 11. This concept / theory may be the same as that which you have used for point 1. These principles must be explicit in your brief to the Head of the Department. (Devote approximately 25% of your effort and words to this portion of your report. Principles are fundamental, guiding rules for action. For example, a principle informed by neo-humanism, might be: “Maximal communication and critique of ideas across groups and boundaries is critical”.
A decision-making principle informed by radical structuralism might be: “Opportunities to advance the interests of workers must be seized”. Identify the implications of your principles and provide advice for action. For example, an implication of the principle “Maximal communication and critique of ideas across groups and boundaries is critical” might be, “it is vital that cross-team and departmental collaboration be facilitated; this may make it challenging to make quick decisions, and further thought must be given to this”. (Devote approximately 25% of your effort and words to this portion of your report) Reflect on the limitations of your advice. Your reflections will display an awareness of the limitations of the neo-humanist and radical structuralist perspectives. You may introduce the paradigms of functionalism and social relativism, here, to aid your reflection, if you wish. Your reflections will also be guided by at least one concept / theory discussed between Weeks 6 to 11.
The limitations of your advice must be explicit in your brief to the Head of the Department. (Devote approximately 25% of your effort and words to this portion of your report) RESOURCES TO HELP YOU Click here, for key concepts from the course related to the assignment components above. OTHER INFORMATION There is no template for this assignment, but you may use the bullet points above as a guide, including for your wordcount distribution. It is time to learn to work with ambiguity and find a way to professionally organise and express your ideas in a coherent form. Organisations will not always provide a template for you. If you can structure your own report, this will stand you in good stead for times when you will be asked to share your views without guidance or precedents.
REFERENCES The Hirschheim & Klein article is compulsory. The Burrell and Morgan text, is also compulsory: Burrell, G & Morgan, G 1979, Sociological paradigms and organisational analysis, Routledge, USA. (Part 1, Chapters 1–3, pp. 1–37): Burrell & Morgan, Sociological paradigms and organisational analysis (Links to an external site.) You must also reference at least 4 additional scholarly references and 4 media references. These references can include those provided below. We strongly suggest you search more broadly for media references. This is a total of 10 references, as a minimum. RESOURCES Video reference: https://www.abc.net.au/7.30/victorias-hotel-quarantine-inquiry—what-happened/12695282 (Links to an external site.) Journalism and reporting: https://www.theage.com.au/politics/victoria/could-we-develop-a-vaccine-for-politial-memory-loss-urgently-20200925-p55zda.html (Links to an external site.) https://www.afr.com/politics/federal/andrews-union-ties-in-inquiry-spotlight-20200923-p55ybt (Links to an external site.) https://www.theguardian.com/australia-news/2020/sep/25/victoria-may-be-able-to-pursue-security-company-for-cost-of-hotel-quarantine-failures (Links to an external site.) https://theconversation.com/melbournes-hotel-quarantine-bungle-is-disappointing-but-not-surprising-it-was-overseen-by-a-flawed-security-industry-142044