Instructions
- The main purpose of this given assignment is to assess your knowledge and skills.
- This Assignment answered is to be completed according to the instructions given by your assessor.
- To be deemed satisfactory in this assignment, you must write the assignment answers to all written questions with accurately or meet all the performance criteria for activity based Assignment as per due date.
Type of BSBLDR Assessment – This is individual Assessment & Group
Once you have completed the assessment, please provide the hard copy of the Assessments to your Trainer/ Professor.
BSBLDR ASSESSMENT INFORMATION
Welcome to your Student Assessment Workbook for BSBLDR502 Lead and Manage Effective Workplace Relationships. This Workbook is where you will write all your responses to the knowledge questions and simulation tasks. Please refer to the Student Assessment Guide for more information.
This assessment has the following two events:
#Assessment Event 1 – bsbldr502
There are two questions that will provide us with evidence of your general knowledge of legislation, policies and procedures that impact on workplace relationships.
#Assessment Event 2 – Simulation: Perfect Coffee Bar
You will complete a number of tasks that will provide us with evidence of your skills with planning and implementing systems that will influence positive workplace relationships. These tasks will be based on your role of Supervisor in a simulation with an organisation that operates coffee booths across the city.
To complete the assignment of the Simulation, you will need to refer to the following resources:
- Workplace Harassment and Conflict Policy -Policy statements for ensuring the organisation is harassment free.
- Workplace Harassment Procedure -Procedures for workplace relationships.
- Discipline and dismissal procedure for inappropriate behaviour -Procedures for dealing with behaviours that are not within the values of the organisation.
- Team Communication Plan- Template for the communication schedule for team members.
- Participant Session Feedback Form-Feedback from participants of the informative session on consultation and diversity.
Please note that your responses for both assessment events can (where appropriate) use dot point format.
See below an example of a dot point response and a full sentence response.
A) Dot point format -Presentation Plan includes the following:
- outcomes
- needs of the audience
- context.
B) Full sentence format
When you are preparing/planning for a presentation, many tasks must be carried out. These are listing the outcomes that you want to achieve, followed by the identification solution of the needs of your audience. When you have completed these two tasks, you then check on the room that you will be conducting the presentation in.
C) To Achieve Competence
To be deemed competent for this unit, you will need to meet the following requirements:
- complete all of the questions and tasks listed in the Student Assessment Workbook
- meet all the requirements listed in this Student Assessment Guide
- your responses to the questions and tasks must be relevant, accurate and specific
- submit your completed Student Assessment Workbook to your Assessor within the set timeframes
your work must be in your own words - where you use an external source of information, you must provide the citation.
Pre-assessment Checklist (BSBLDR502 Lead and manage effective workplace relationships )
Your assessor will go through the assessment for this unit, BSBLDR502 Lead and Manage Effective Workplace Relationships. It is important that you understand this assessment before taking on the questions and tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-Assessment Checklist.
You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ column.
When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.
Pre-assessment Checklist
| Y ¨ | ¨ N | I, the student, understand the purpose of the assessment. |
| Y ¨ | ¨ N | I understand when and where the assessment will occur, who will assess and in what format the assessment will be submitted. |
| Y ¨ | ¨ N | I understand the methods of assessment. |
| Y ¨ | ¨ N | I understand what resources are required to complete this assessment. |
| Y ¨ | ¨ N | I understand the performance level required for each assessment event. |
| Y ¨ | ¨ N | I understand that it must be my own work. I have been explained and understand the serious consequences in case this work is found plagiarised. |
| Y ¨ | ¨ N | I understand the process if I am deemed not yet competent. |
| Y ¨ | ¨ N | I understand the feedback process and the appeals process. |
| Y ¨ | ¨ N | The assessor has discussed with me if I have any special needs and if so what arrangements have been made. |
ASSESSMENT 2 –SIMULATION -Assessment Event 2 – Perfect Coffee Bar Simulation
In this assessment, you will undertake many tasks within a simulation where they will be establishing procedures to support the development of workplace relationships and then the implementation of these processes.
#BSBLDR502 AssessmentTask 1: Manage Ideas and Information
In this task, you will demonstrate your skills in developing and implementing effective strategies to manage ideas and information, particularly with work responsibilities, consultation with work issues.
1.1 Develop communication strategies for the achievement of work responsibilities (Insert your responses into the Team Communication Plan Excel template which is a separate document provided to you by your Assessor.)
1.2 Develop team charter to ensure consultation (Insert your responses below:)
1.3 Develop processes to ensure that issues are resolved (Insert your answers below:)
1.4 Facilitate feedback to the team on outcomes of the consultation processes (Insert your responses below:)
Task 2: Establish Systems to Develop Trust and Confidence
#BSBLDR502 Assessment Task 2: Establish Systems to Develop Trust and Confidence
In this task, you will demonstrate your skills in developing and implementing strategies to build trust and confidence. This will include systems as well as interpersonal behaviour.
2.1 Establish policies and procedures to ensure cultural diversity and ethical values are followed (Insert your responses below:)
2.2 Gain and maintain the trust and confidence of colleagues (Your assessor will observe you using Observation Check Sheet 1.)
#BSBLDR502 Assessment Task 3: Manage the Development and Maintenance of Networks & Relationships
- In this task, you will demonstrate your skills in your ability to network and by doing so further develop your ability to work with conflict which will improve the quality of workplace relationships.
- You will contact via email, an external specialist to gather information on how to manage conflict as there is still ongoing tension between individuals even after the delivery of their session on supporting cultural diversity.
- This networking intends to develop strategies to create a number of actions or techniques to maximise workplace morale through managing conflict constructively.
3.1 Use networks to build workplace relationships (Insert your responses below and attach documentation:)
3.2 Conduct ongoing planning to ensure workplace relationships are developed and maintained (Insert your completed action plan:)
#BSBLDR502 Assessment Task 4: Manage difficulties to achieve positive outcomes
In this task you will demonstrate your skills setting up systems to manage stressful situations in workplace relationships, then you will show your ability to implement these systems through interaction with two team members experiencing difficulties with their relations.
4.1 Establish processes and systems to ensure that conflict is identified and managed (Insert your responses below:)
4.2 Implemented strategies to ensure that difficulties in workplace relationships are identified and resolved (Your assessor will observe you using Observation Check Sheet 2.)
4.3 Provide guidance, counselling and support to co-workers in resolving work difficulties (Your assessor will observe you using Observation Check Sheet 2.)
4.4 Develop and implement an action plan to address any identified difficulties (Insert your completed action plan:)
Feedback Evaluation Sheet
BSB51915 Diploma of Leadership and Management Help
The purpose of this Assignment is to assess your knowledge and skills.
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