Assessment Task 3: Risk Monitoring an Assessment Project

Task summary

This assessment task requires you to evaluate a risk control measure that you identified for a risk in Assessment Task 2, and implement changes in response to this.

This assessment is to be completed in the simulated work environment in the RTO.

Required

• Computer and Microsoft Office
• Access to the internet for research
• Training Survey Results
• Manager Feedback
• Evaluation Report Template

Timing

The assessor will advise you of the due date of this submission.

Submit

• Email to your assessor with your Evaluation report attached.
• Email to your assessor announcing risk control measures implemented.

Assessment criteria

For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s)will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

Assessment Task 3 Instructions

Carefully read the following:

Assume that one of the risks that you identified in your risk management plan was the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores, and that the risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term.

It was identified that two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills. The company funded both of the staff members to attend. These staff members are currently managing the two new stores.

A staff survey was sent to the two members of staff who completed the training, and their responses are collated in the Training Survey Results.

It is now one year later, and the retail stores have now been established in Sydney and Melbourne for five months. Each store employs a Manager, 2 full-time retail assistants and several part-time and casual staff.

Financially, both stores are performing well, and are already covering their own overheads.

A week ago, both managers were asked to give feedback on how they are coping with their new responsibilities, and how the training that they received helped prepare them for the tasks that they perform today. Their responses are collated in the Manager Feedback.

Complete the following activities:

1. Monitor project risk

As set out in the Risk monitoring and review processes section of the Risk Management Plan, regular risk review processes have to be followed to maintain the currency of the Plan.

Monitoring the risk environment regularly helps to identify changed circumstances that may impact on the project risks.

Review the Training Survey Results and the Manager Feedback, as well as the case study information above, and from Assessment Task 2.

identify changed circumstances impacting project risks

Determine risk responses to changed environment

 

2. Write a Risk Management Evaluation Report

Develop a report for the General Manager that gives an honest evaluation of how well the staff training performed as a risk management treatment. Your report should include, as a minimum, the following:

• Review the project outcomes to determine the effectiveness of:

b).  The risk management treatments.

a).  The risk management processes and procedures.

• Recommended improvements for application to future projects

Describe the changes you would make to your Risk Management Plan to ensure that the risk treatment is more effective the next time a new store is opened.

• Identify circumstances that have changed since you wrote your risk management plan, and how the changes may impact project risks
• Determine risk responses to the changed environment

Use Evaluation Report Template to guide your work.

Your evaluation report should be between half a page and a page long.

 

3. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment, and seek their feedback and approval to move forward with the project.

Attach your evaluation report to the email.

 

1. Send an email to the store managers (your assessor).

Assume that the General Manager has given approval for you to implement two of the risk responses that you listed in your evaluation report.

Choose the responses that you feel would be most beneficial to the managers, and write them a short email to inform them of this.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Dear sir/Madam,

First of all,I would I like Thank you for approving my implementation plan on two risk in our project.

Assessment Task 3 Checklist

Student’s name:
Did the student:		Completed successfully		Comments
		Yes	No
Monitor the risk environment to identify changed circumstances that are impacting on project risks?
Determine risk responses to changed environment?
Suggest modifications to their risk management plan to maintain currency of risk treatments and controls?
Review project outcomes to determine effectiveness of risk-management processes and procedures?
Identify and document risk management issues and recommended improvements for application to future projects?
Implement agreed risk responses?
Task Outcome:	Satisfactory   ¨			Not Satisfactory   ¨
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