BSBMGT515A Manage Operational Plan Questions and Answers Written Assignment 1

What you need to do

To successfully complete this Assignment you must answer the following questions to demonstrate your knowledge. The assignment will be granted a result of “Competent” if the learning outcomes are achieved or “not yet competent” if not. If a result of “Not Yet CoYour Task

This assessment consists of two parts. The first has a number of short answer questions and the second is a practical exercise for you to complete. When you have finished return the completed assignment to OTEN for assessment.

Part A

No.  Question and answer

1. Q

Operational planning is much more than simply writing a ‘to do’ list. It is about managing people and resources well. Identify and explain the five main functions managers, team leaders and supervisors need to do their job and give an example where you applied each.

Ans………………………

2. Q

Finding the right people is essential for building an effective team and accomplishing organisational objectives. What considerations would you take into account when finding and hiring the right person for the job? Explain why each is important.

Ans……………………….

3. Q

New legislation in the area of OHS has had a big impact on all organisations. An issue of significant importance in complying with the legislation is proper induction of staff. Explain how to implement an effective induction program, outlining the main steps involved.

Ans……………………….

4. Q

It is often said that, ‘Proper planning prevents poor performance’ but skills are needed too. What skills are essential for the successful implementation of an organisational plan?

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5. Q

What are the components of an operational plan? Reflecting on a large organisation with which you are familiar, who might be responsible for individual components of the operational plan? How does an operational plan link back to the organisation’s strategic plan?

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Part B 

Examine the Key Performance Indicator Matrix and complete task 1 and 2 relating to the operation of the Soup and Subs Foodbar in the scenario below.

Scenario

Soup and Subs Foodbar is a new shop in a small, established shopping centre in a local community. Markus and Marisa started the Business recently and quickly enjoyed a regular customer base that had grown significantly. The opening of a new set of factories nearby was adding to the customer base and a change in the road system was bringing more people. They had reached the point where they needed to add new staff and organise a roster for them.

Soup and Sub is open six days per week from 9am until 5pm. All the new staff agreed to work on a casual basis under an Australian Workplace Agreement involving a 40-hour per week roster and a rostered day off every two weeks. They are all paid a flat rate of $20 per hour and no staffs other than Marisa and Markus are permanent. However, they all work a full 40-hour shift except Jai, who has very good computer skills but is not fluent in English. She works only two days per week mainly helping Marisa with the administration, pays and purchasing.

In order to run the shop effectively and efficiently, three people are needed on each day with one being an administration person (ie either Marisa or Jai). Wednesday and Thursday are the busiest days and require four staff on duty. Marisa organises the pays on Wednesday and does the ordering on Thursday.

Key Performance Indicator Matrix for Soup and Subs Foodbar

Markus and Marisa have selected well and the team they formed is very happy working together and supportive of each other.

Task 1

Interpret a Key Performance Indicator Matrix and use it for implementing operational plans in an organisation – Soup and Subs Foodbar.

Having considered the Human Resources needed for Soup and Sub, what other resources would the Soup and Sup Food Bar need?  What strategies would you put into place to manage these resources efficiently and effectively?

Skills, motivation and personal preferences are important considerations in planning operations in any organisation. At Soup and Sub, everyone is willing to share their skills but some have areas they lack confidence or would prefer to avoid.

For example, Marisa lacks confidence in customer contact and use of the ATM and cash register while Fred absolutely hates computers and will not even switch one on. Markus and Anne on the other hand would like to learn to use computers and Jai wants to learn English.

Task 2

Contingency Planning for Human Resources

Explain how you would go about rostering the staff at Soup and Subs Foodbar using the information from the scenario, task 2 and the questions below in detail.

• How would you accommodate training needs in the roster?
• What about the rostered day off?
• Is there a need for more staff to allow Marisa to have a day off?.
• What happens if they have to call someone in off their break for any reason?
• How can you make sure that everyone has a fair opportunity for training?