How to Handle Customers Assignment Task Questions

How to Handle Customers Assignment Questions and Answers

Assignment Detail:-

Numbers of Words: 2500

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Vocational Scenario or Context

You have been offered a summer job working in the HR Department of a large hotel.  You need to demonstrate your customer service skills with three different customers.

Task 1

Firstly, you need to identify three different types of customers and describe their expectations from the business you have selected as an example.  Make sure you include one internal customer, one external customer and one customer with special requirements.  Explain how the needs and expectations of each customer can be met.

With reference to customer service roles within a hotel, you should explain how limits of authority may apply when delivering customer service. 

Next, you need to include video links showing you providing customer service to the three different types of customers that you described above. 

Finally, in your report you should evaluate the effectiveness of own customer service skills and justify areas for improvement.  You will need to explain what you do well and suggest ways you can improve your customer service skills.

You could consider being professional, verbal and non-verbal communication, how you dealt with the problem and how you ended the interaction. 

Criteria Reference

To achieve the criteria, you must show that you are able to:

1. Describe how a selected business meets the needs and expectations of three different customer types.

2. Describe, using examples, the limits of authority that would apply when delivering customer service.

3. Demonstrate effective communication skills to meet customer needs when dealing with three different customer types in customer service situations.

4. Demonstrate effective communication skills when responding to customer problems and complaints in three customer service situations.

5. Evaluate the effectiveness of own customer service skills justifying areas for improvement.

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