Unit 4.3 Communication Skills Level 4 15 Credits Sample Assignment Level 4 Communication Skills Brief The Senior Management Team (SMT) of a local medium sized organisation has become aware of communication problems within their organisation. Customers have been complaining of poor service, the Managing Director is appalled to see spelling errors in letters and now suppliers have refused to deliver further goods until they receive a response to their emails and phone calls about their outstanding invoices. You work with a training consultancy, Training Solutions.  An experienced colleague, Asha Cumari, has established what the problems are and you have been Read More …