BSBLED401 – Develop Teams and Individuals

ASSESSMENT 1 – WRITTEN ASSESSMENT

Student Name:                                                                                                                           

Student ID No:                                                                                                                            

Student Instructions:

1. Your answers should be on a separate document using word processing software such as MS Word & or other software (hand written submissions are only acceptable with prior approval from your Trainer)
2. Your document should be professionally formatted and include

• Your Name
• Your Student ID
• Unit Code
• Assessment Number (i.e. BSBLED401 Assessment 1)

3. Please reference to each question number and retype each question with your answers
4. You must answer every question and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency. Please ask your Trainer/Assessor if you are unsure what is sufficient detail for an answer
5. Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor cannot tell you the answer, he/she may be able to re-word the question for you or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”
6. Answers should be your own work, in your own words and not plagiarised, nor copied. However, if an answer is cut & pasted (such as a definition), then the source should be referenced

ASSESSMENT 2 – PROJECT – STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements.

Instructions

• You must complete the full project and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency
• Ask your trainer/assessor if you do not understand the project, he/she may be able to re-word the requirements for you or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”
• Answers should be your own work, in your own words and not plagiarised, nor copied. However, if an answer is cut & pasted (such as a definition), then the source should be referenced

Scenario

As the supervisor of a team, your manager Seamus has come to see you to discuss the performance of your team, and you have made the following notes.

• Customer feedback has been received stating sales personnel are always courteous, knowledgeable and will always assist with enquiries. However, further feedback reveals sales personnel have missed
• The finance department stated that documentation from sales has not been forthcoming on time. This has affected the invoicing of customers and the payment of suppliers, causing the finance department to answer calls from angry suppliers. Generally, however, when the documentation does come in, it is correct, so very few adjustments need to be made to invoices.

You and Seamus have agreed that learning and development is needed and you will analyse each situation and report back to Seamus on how it will be organised and facilitated. He has also stated he will need to know how you will monitor and evaluate the outcomes.

Team member profiles

Graham has been doing this job for a number of years and is very capable in what he does. He has confided in you that he is feeling frustrated with the same old thing each day. He would like to use his considerable skills to help others but he does not know how to take the next step.

Maria has a strong background and good knowledge in business and administration. She develops customer visit schedules for the sales personnel on charts and maps which she loves to use. Maria knows what needs to be done but sometimes overlooks tasks and directions, usually only when they are given verbally. When a task is set with a deadline she gets results quickly. Finance is not Maria’s favourite area and she often leaves this part of her work – including the issue of invoices – to the very last minute. On occasion, she will work 12-hour days in order to meet deadlines and is subsequently sick for days afterwards.

Mark consistently has the best sales record out of all the sales team. He talks fast and illustrates every point with his hands. Mark is a very jovial and bright person. His interpersonal skills are highly developed, and he works hard to ensure the team stays positive and motivated, regardless of the challenges. He loves to know what everyone is up to and, as a result, he often gets sidetracked from the task at hand and falls behind in his work. This carries on into meetings that always go over time, as he easily gets bored. He is a team player, and enjoys seeing the team and organisation meet its targets. You know that sometimes his administration can be sloppy, as he often narrowly avoids getting his orders through to Maria late. You have noticed that Mark tends to take copious notes when learning something new and then never seems to refer to them again. His contribution of communication across the organisation and helping people embrace different cultures is highly valuable.

ASSESSMENT 2 – In teams of 2 to 3 people

Part A

You are to develop a Training Needs Analysis (TNA) (Appendix 1)

1. Analyse each of the 3 individuals above and determine one training need that is required for each in line with the learning and development objectives of the organisation. Present your response in a form that shows the connection between the issue and the training need identified. Identify the key skills and knowledge that would form part of the training for each situation. You may present your response in dot point
2. Have workplace individual and/or team self-evaluate their performance on the TNA and identify areas for improvement (Complete rating level on Appendix 1)
3. List 2 other sources where you could gain information and feedback to improve on a team member’s performance?

Part B

Formulate a training strategy to meet the needs of the organisation and individual and/or team. You are to develop a 4-week individual learning plan for the development of the skills gap identified in ONE (1) of the above training needs. Your learning plan should include a detailed outline of a training session you would conduct to address the identified training need. Approx: 1- 2 pages.

1. Objectives for the organisation with regard to service and internal processes (to be met with training and development)
2. An explanation of gaps between the current state and the objectives. What are the strengths and weaknesses of the team? What are their current competencies? What competencies do they require for their positions?
3. A set of actions to close the gap within the required timelines. What sorts of programs would help close the gaps?
4. Monitoring activities to ensure the strategy stays on track. How will you measure success?
5. Explain how learning needs are collaboratively developed, agreed to and to be implemented (Appendix 2).

Part C

Conduct a role-play training session where learning needs are collaboratively discussed, agreed to and implemented (Appendix 3). Please provide written evidence of the following points.

1. During the role-play, your assessor will be assessing:
   • how you engage with individuals (for example, using questioning and listening skills to determine the type of learning they require)
   • how you build a rapport in order to reach agreement with them
   • how you overcome resistance to training with persistence and interpersonal skills
   • the conclusions you draw from your conversation with a clear explanation of how you will help coach and mentor as their supervisor to achieve competency in the learning outcomes
   • the planning processes you will use to ensure success (for example, how you will implement and monitor learning and evaluate its success in collaboration with your worker and your ability to negotiate timeframes for action)

DOCUMENTATION TO BE SUBMITTED to complete this Assessment:

• a training needs analysis (Appendix 1)
• a training session plan (Appendix 2)
• a learning plan (Part B)
• Participate in a role-play with your team member to negotiate training options
• Evidence of role play (Appendix 3)

Your submission should be prepared using business software such as MSWord, Excel, Power Point or similar software, with hard copies provided to your Assessor. (Hand written submissions are only acceptable with prior approval from your Trainer).

Your documents should be professionally formatted and include:

1. Your Name
2. Your Student ID
3. Unit Code
4. Assessment Number (i.e. BSBLED401 Assessment 2)

Resources: Refer to Resources section at Page 2.

ASSESSMENT 2 – ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in this task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Assessor Instructions

Each candidate is to develop and implement a TNA, and then develop a session plan as a result of the TNA outcome. Please refer to the detailed instructions as outlined in the Student Information Page (Previous).

In setting up this assessment, please:

1. Set a date for this assessment
2. Advise students of the topic
3. Hand out and explain the Student Information
4. Allow opportunities for the student ask questions
5. Assess the candidates’ submissions / observations using the following checklist

You are to ensure each assessment is as conducted in a simulated work environment. This will require you to:

• Allow for distractions such as background noises, ringing telephones, etc. As this is a business service unit, a simulated environment may include a closed meeting room, office, or even the classroom (if it represents a working office environment).
• Ensure each student is dressed appropriately / professionally
• Ensure you act as a supervisor, and do not interfere with the assessment. In the event that the assessment is looking to impact on the safety of a student or bystander, the assessment must be stopped immediately
• Ensure each person involved with any assessment role-plays effectively as per real-life scenarios

Please complete below

ASSESSMENT 3 – PROJECT – STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements.

Following on from Assessment Task 2, you are required to evaluate a number of short-listed professional development programs, develop a schedule based on one of the options, collect feedback, negotiate with a team member on future development opportunities, and submit a report on the professional development of the team member.

Part A: Assess performance, negotiate future learning and report on professional development

Review the following scenario.

Four weeks have passed, and Mark has completed the time management course. The manager has expressed satisfaction and noted the improvements in the performance of your team against the objectives set. All team members, with the exception of Mark, are now performing to the level required. Maria reports coaching by Graham as successful. Graham undergoing mentor and workplace coach training is of great value to developing other team members.

You still have concerns with Mark’s performance. The mid-term review with Mark has also been conducted and you have made the following notes summarising progress and concerns.

• There has been a noticeable improvement in the schedule for client visits being kept by Mark, but this morning a complaint was received regarding a meeting Mark
• In his defence, Mark stated that Maria had the meeting entered on his schedule, but three fellow team members had requested his assistance that morning, which had made him late, and when he called to let the client know he was held up but on his way, they cancelled.
• Mark has demonstrated that the strategies he learnt from the time management course to address the original concerns have improved his knowledge and strategies in this area. However, concerns remain about certain situations he is experiencing in the

1. Ensure you get agreement from Mark for future steps. Record Marks feedback for reporting purposes.
2. Write a report on Mark’s professional development in accordance with relevant reporting policy.
   • Discuss Mark’s performance. Use at least one
   • Discuss the professional development activities undertaken to date to develop Mark’s skills.
   • Identify gaps between Mark’s current performance and organisational
   • Discuss next steps for Mark’s professional development as negotiated with
   • Evaluate the success of professional development for Mark and others against organisational objectives.

DOCUMENTATION TO BE SUBMITTED to complete this Assessment:

• a modification to the learning plan – Appendix 2
• feedback on the training for Mark to complete
• a report on professional development

Your assessor will be looking for the following:

• learning skills to incorporate feedback and performance information into evolution of professional development
• writing skills to develop planning and write reports using business vocabulary and style
• reading skills to incorporate policy and evaluate different forms of written feedback and performance information
• oral communication and listening skills to negotiate effectively with team members on their training and development needs
• management skills to develop others to meet business objectives and evaluate success

Your submission should be prepared using business software such as MSWord, Excel, Power Point or similar software, with hard copies provided to your Assessor. (Hand written submissions are only acceptable with prior approval from your Trainer).

Your documents should be professionally formatted and include:

1. Your Name
2. Your Student ID
3. Unit Code
4. Assessment Number (i.e. BSBLED401 Assessment 3)

Resources: Refer to Resources section at Page 2.

ASSESSMENT 3– ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in this task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Assessor Instructions

Each student is to be observed implement the session plan developed in assessment 1, then evaluate their performance and recommend continuous improvement methods.

Please refer to the detailed instructions as outlined in the Student Information Page (Previous)

Please complete below

Appendix 2: Training session implementation plan template

Employee Name: Bren Drifford     Job Title: Machinist    Date: 15^th March 20XX

Appendix 3: Training session role play