Help Desk and Communication
Proposed System:
Customer identification
Facilities Management helpdesk and communication system is a process where one customer service point can provide their services to the customers for their services. In the proposed system we are managing to provide the better services and facilities to the customer for their troubleshooting services through in any mode like through toll free number or through email supporting or through website.
By using any of these one communication helpdesk is providing their services for the customers. Mainly, this customer support point concentrates on providing services for computer problems for this customer point for their customer-facing issues with computer in the current situation.
Customer functions
In the Customer service point we need to provide the helpdesk services for their present issues with the computers, and they need to understand the problems of the computer what exactly they are facing with the computer, and then according to that, they need to provide the services to the customers.
Customer expectations
In the current customer service point we need to manage the skills which is required for in order to maintain the services for the customers which is needed for their services improvement, like the efficiency and Appreciation and continuity and productivity these are the main major factors which you need to be provide to the customers.
In this we need to provide the services to customers based on their objectives for their requirement.
In the current system of help desk services in the perspective of organization they need to look for main objective of services there are mainly four things which we need to consider for in the proposed system those are Risk management services and office services and facility purchase services and finally real estate management.
These four factors are what we need to consider for improvement services at this time: resources, services, protection and space, which we need to look into for the individuals for the performance of their customer support services.
Recommendations to fulfil customer expectation
As we discussed in, the elementary needs of the customers are:
- Space
- Services
- Resources
- Protection
For their proposed system we need to take actions for secondary functions and then coordinating functions are implementation of services which we need to look for their process and then these we need to improve the processing system in the current proposed system.
We need to take the people who can manage the services of customer services management and those people should be must be excellent communication skills and then must be good resource management skills because whenever the customer is explaining the problem of their current system which the customer is using.
Service point people need to know about the knowledge of how the customer-facing problem can be resolved with quality, and then we need to plan it accordingly to resolve the issue.
Proposal for help desk
In the proposed system, we need to look for team leader management skills as well, because as we know team leaders need to manage the people of customer service point people also with all their un expectable issues with the current problems.
In the current proposed system team leader need to be manage for their better quality of the work and then team leader need to provide the coaching for the customer service point.
The team leaders must conduct regular assignments for the customer service point for their continuous improvement. These are helpful for any other services that are useful for the organizations as well, and then these services are which we need to concentrate on most of the factors for what they are following in the outside of the organization as well for their better improvement.
These are the main and major factors that we need to look for in the proposed system. And in the proposed system main and major factors which we need to look for Barrier factors those are we need to take the survey from the customers for their customer service point then they can improve the services of help desk as well.
And we need to provide the immediate response for the customers survey because this may continue in other aspects if we are resolving or taking any actions for part of this surveys.
After these services customers surveys for about these services provided by customer service point need to look for the better services and then managers of the customers also need to look for the surveys need to check for their better services.
These factors will improve the services of the help desk, and the facilities which are provided by the customers need to look for continuous improvement.
To get assignment help, please contact our live chat adviser.