Top MBA Quiz Question and Answers

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MBA Quiz Question and Answers

  1. A common definition of Organisational Behaviour is that it is the study of:

a.  Group behavior

b.  Patterns of organizational structure

c.  Individual behavior

d.  All of the above

e.  None of the above

  1. Which of the following is not part of the basic framework for analyzing Organizational Behavior issues?

a.  The process of management

b.  Organizational context

c.  Gender and ethnic differences

d.  Behavior of people

e.  None of the above

  1. The four main dimensions which influence behavior in work organizations are:

a.  Individual, organization, group, gender

b.  Individual, group, organization, environment

c.  Group, environment, organization, gender

d.  Environment, group, individual, gender

  1. The main contribution of psychology to Organisational Behaviour is the study of:

a.  Personality, attitudes, perceptions and motives

b.  Social structures and relationships

c.  Social beliefs, customs and values

d.  Philosophy and ethics of human activity

  1. Which of the following is not an influence on behavior in work organizations?

a.  The environment

b.  The group

c.  The building

d.  The individual

e.  None of the above

  1. The “Peter Principle” states that, in a hierarchy every employee:

a.  Tends to rise to their natural level of competence

b.  Tends to rise to their natural level of incompetence

c.  Tends to challenge the views of their senior managers

d.  Tends to seek promotion

  1. Which of the following is not a dimension of workforce diversity?

a.  Affirmative action

b.  Religion

c.  Union status

d.  Ethnic background

  1. Which of the following statements is false?

a.  Managing diversity does not try to harness the potential of a diverse workforce

b.  Managing for diversity forces major changes on an organization

c.  An organization’s diverse workforce can give it a competitive advantage

d.  Valuing diversity means managers actively try to build a diverse workforce

  1. Pick the incorrect statement about quality management.

a.  Quality management is a philosophy of management

b.  Quality management is a system of management with tools and techniques that help manage for quality

c.  Quality management builds strong ties with suppliers and customers

d.  Quality management tries occasionally to improve the quality of an organization’s product or service

  1. Which of the following is true about quality management?

a.  Quality management has a short-term focus

b.  Quality management applies to all types of organizations

c.  Quality management cares more about cost than continuous quality improvement

d.  Quality management has its roots in military organization

Part B                                                                                                

  1. Define organizational behavior and explain its importance.
  2. Explain the strength and weakness of group decision making.
  3. Discuss the individual, group and organizational level system in detail.
  4. Discuss the Maslow’s need hierarchy theory, two factor theory and goal setting theory.
  5. Differentiate group and team and identify the characteristics of effective team.
  6. Define perception and explain the factors that influence it.
  7. Assess the contingency theory of leadership and state its limitations.

Part c

Case Study                            

Ken Turner has recently retired from his travel agency business which he founded 25 years ago. The company has grown from being a one-man business to an enterprise employing 75 people.

Some of these staff deals directly with business organizations and the public, arranging business and holiday travel. Other staff work in the back offices dealing with the massive amount of clerical work associated with these arrangements.

Ken has personally recruited and selected all the staff and often made ad hoc decisions on any increases in their pay. Until recently labor turnover has been low.

A recent downturn in the company’s business and profits caused Ken to consider the future. He had felt for some time that he should hand control over to someone with fresh ideas and a more modern approach to managing an organization.

He couldn’t understand all the ‘new fangled’ ideas about empowerment, lean organizations and information technology and he thought that new procedures such as performance appraisal and performance-related pay were a poor substitute for the kind of hands-on informal approach he had used when managing staff.

He could no longer have the kind of close informal working relationship he had enjoyed with his employees when the company was small.

Consequently he has handed the whole company over to his niece Lisa who has a business management degree and some years of managerial experience in a large textile company. Within the first few days of taking control Lisa is facing her first ‘people problem’ that can be taken as typical of many other problems that she will face.

One of the clerical section supervisors has reported that the performance of Amy Brown one of his senior clerks has been causing some concern and was affecting the efficiency and morale in the section.

This had being going on for some time but whenever Mr. Turner had been approached about the problem he had failed to take any action.

Amy had been recruited as a junior clerk 6 years previously after Mr. Turner had been approached by an old golfing friend to find a job for his daughter.

Amy did not measure up to the standard the company required of its employees but in view of the fact that she was the daughter of one of his friends Ken Turner had offered her a job as a junior clerk. Like all the other employees she had been put onto clerical work from the first day of her employment.

Over the years her work performance had been marginal and occasionally below average. There also appeared to have been some bad feeling between Amy and her colleagues which had resulted in a warning from her supervisor about her inter-personal relationships and her commitment to the organization.

However none of this data appeared on her personal file.

For her part Amy had felt increasingly dissatisfied with her clerical job. On several occasions she had complained to her supervisor that there was no career progression for her in the company and she was being denied the opportunity to develop her potential.

Until now the usual career pathway had been from junior clerk to senior clerk and some months ago when Mr. Turner had announced his retirement Amy had been promoted to senior clerk responsible for the work of four junior clerks.

However it appeared that this may have been a promotion too far. Amy seemed to lack the skills necessary for dealing with staff. She did not understand that their need for affiliation and achievement played an important part in their job satisfaction.

She allocated work then did not provide any support or guidance if staff had any queries. The quality of the work from this section had deteriorated and mistakes were beginning to occur more frequently and staff turnover was on the increase. It could only be a matter of time before this affected customer relations.

  1. Based on material from the case, outline and comment on the organisational behaviour issues which Lisa will have to deal with on taking over control of the company.
  2. Discuss each of the sources of stress at work identified by Dailey. Examine how these sources might be included in a stress model.

Part A:

Q1 this method is specifically used for increasing the short term sale of the goods.

a.  Advertising

b.  Sales Promotion

c.  Publicity

d.  Public Relations

Q2 Electronic shopping, TV shopping is related with:

a.  Advertising

b.  Personal Selling

c.  Direct Marketing

d.  None of these

Q3 the purpose of this type of advertising is to create repeat purchases.

a.  Reminder

b.  Reinforcement

c.  Persuasive

d.  Informative

Q4 Gross Rating Points can be measured by:

a.  R+ F

b.  R- F

c.  R/F

d.  R * F

Q5 this technique focuses on advertising of non-competitive brand with the other brand.

a.  Cross-promotions

b.  Tie-in promotions

c.  Premiums

d.  None of these

Q6 Labeling, packaging is associated with:

a.  Price mix

b.  Product mix

c.  Place mix

d.  Promotion mix

Q7 Entry of laggards is in which stage of PLC

a.  First

b.  Second

c.  Third

d.  Fourth

Q8 which type of good Jewellery is:

a.  Convenience

b.  Shopping

c.  Specialty

d.  Unsought

Q9 It is a method in which various products are combined at the same price.

a.  Promotional pricing

b.  Product-bundle pricing

c.  Captive product pricing

d.  Optional product pricing

Q10 Differentiation in pricing for various geographical customer

a.  Price skimming

b.  Psychological pricing

c.  Pricing variations

d.  Geographical pricing

Part B:

  1. Important role played by 4ps in competitive environment. Discuss.
  2. Discuss the steps in new product development.
  3. Explain how marketing mix should be changed during various stages of the PLC
  4. Explain various methods of deterring prices.
  5. Define sales promotion. Explain the methods of sales promotion with examples.
  6. Write short notes
  7. Barding
  8. New trend in packaging
  9. Internal Marketing
  10. Online marketing

Part C: Case study             

As a management student do you think role of marketing research Agencies proceeds and succeeds the production function in any FMCG and FMCS industry? Discuss with illustration.

Part A:

  1. The text defines a number of levels at which an organization’s environment can be defined. Which of the following is not a commonly used term to describe an element of the business environment?

a.  Micro-environment.

b.  Macro-environment.

c.  Extrinsic environment.

d.  Internal environment.

  1. Which of the following does not form part of an organization’s micro-environment?

a.  Intermediaries

b.  Customers

c.  Statute legislation

d.  Suppliers

  1. Which of the following does not form part of a firm’s macro-environment?

a.  Internal environment

b.  Economic environment

c.  Technological environment

d.  Political environment

  1. What term is used to describe the process which basic goods pass through as they are transformed into goods for final consumption?

a.  Circular flow of income

b.  Final delivery

c.  Logistics

d.  Value chain

  1. Which of the following is the BEST example of the concept of the business cycle? :

a.  The concept is the same as a value chain, but with the addition of a feedback loop

b.  The process of internal business planning

c.  The process of developing an external business plan

d.  Prosperity in Europe during the decade to 2007, followed by the “credit crunch”

  1. Viewed as a system, the essential purpose of all business organizations is to:

a.  Make the maximum level of profits

b.  Make a satisfactory level of profits

c.  Transform inputs to outputs

d.  Be a ‘good citizen’

  1. What is a value chain?

a.  It is a chain of discount retailers, e.g. Lidl

b.  A top quality retail chain selling luxury goods at value prices

c.  A system of manufacturers, wholesalers and retailers who add value to a product

d.  An auditing tool for tracking value for money

  1. Most western countries experienced a decade of prosperity, and then from 2008 a period of recession. A term that describes the transition between these two stages is often

a.  The multiplier effect.

b.  The business cycle.

c.  Inflation.

d.  Deflation.

  1. Ethical behavior needs to be considered by business organizations because

a.  The customer knows best, and organizations must always do what the customer wants

b.  Customers may not always appreciate the consequences of their actions

c.  There is always a legal requirement to act ethically

d.  Ethics is the same as law

  1. An organization and its ‘environmental set’ members constitutes a system. Because it is difficult to place a boundary round the environment and to identify the complete set of components within the system, such a system is often referred to as a:

a.  Open system

b.  Closed system

c.  Ecological system

d.  Micro-environment

Part B:

Q1. How has the business environment transferred during last decade?

Q2.  Write about the emergence of E‐Commerce, its concepts and benefits and challenges.

Q3.  Explain capitalism VS socialism, their pitfalls and benefits

Q4.  What is the problem associated with rapid industrial development and how can these

        Be controlled to an extent

Q 5. Write basic features of the following

a.  MRTP act

b.  FEMA act

c.  EXIM Policy

d.  SEBI

Part C: Case study

The ITC wants to market its cigarettes in Saudi Arabia and South Africa. However, themarketing manager wants to make a marketing research to find the possibility of various modes ofentry into these two countries.

You are required to design a marketing research plan to help the marketing managerin this situation.

  1. What do you mean by secondary data? What are the precaution to be taken in their use?
  2. Explain with examples the rules of Addition and Multiplication in theory of probability.
  3. Why standard deviation is considered as the best measure of variance.
  4. Differentiate between continuous and discrete variable.

Part C:

You are supplied by the following data about heights of boys and girls in a college.

                                       Boys                             Girls

Number                         3,372                           4,538

Average height             68”                              61”

Variance                        296                              456

You are required to find

(a) Combined average of heights of boys and girls

(b) Coefficient of variation for each group.

  1. Constantly being on the lookout for novel ways to solve familiar problems or address familiar needs in engaging in __________________________.

a.  Adoption

b.  Attitude behavior

c.  Consumer culture

d.  Use innovativeness

e.  Reacquisition phenomena

  1. ______________________ refers to an organized social and economic arrangement in which markets govern the relationship between meaningful ways of life and the symbolic and material resources on which they depend.

a.  Circle of consumption

b.  Consumer behavior

c.  Protestant ethnic

d.  Mercantilism

e.  Consumer culture

  1. The ________________________ is a model of wealth and well-being measured in stocks of productive assets and ownership of machinery and factories.

a.  domain of consumer behavior

b.  Production orientation

c.  Globalization factor

d.  Cultural arrangement

e.  Acquisition effort

  1. ___________________ refers to the decision of consuming units to purchase new products and services regularly.

a.  Attitude

b.  Disposal

c.  Adoption

d.  Diffusion

e.  Mercantilism

  1. The ____________refers to the fact that the production and acquisition of goods and services, their consumption, and the disposal of used goods are part of a cycle of managerial and socioeconomic activities.

a.  Circle of consumption

b.  Domain of consumer behavior

c.  Organizational culture

d.  Production orientation

e.  None of the above

  1. The ___________ describes the various cultural, economic, social, and psychological influences that channel consumer behavior toward particular kinds of acquisition, use, and disposal behaviors.

a.  Use innovativeness

b.  Reacquisition phenomena

c.  Interpersonal processes

d.  Perception of lifestyles

e.  Influencing predictors

  1. it’s important to observe that even a simple behavior like shampooing is tied to:

a.  Gender

b.  Social class

c.  Ethnicity

d.  Age

e.  all of the above

  1. The diffusion and adoption of innovative products in consumer and industrial contexts is an important field within:

a.  Advertising

b.  Consumer behavior

c.  Public relations

d.  Joint promotions

e.  Sales promotion

  1. By studying and understanding consumers, organizations can establish and maintain a competitive advantage in the:

a.  Stock market

b.  Academic universe

c.  Marketplace

d.  Medical industry

e.  Museum society

  1. The emergence of the Protestant ethic, as the great sociologist Max Weber termed it, emphasized:

a.  Personal introspective

b.  Psychological analysis

c.  Individual initiative

d.  stress reduction

e.  Healthy retirement funds

Part B:

  1. “Understanding consumer behavior is vital for marketers”. Comment
  2. What do you understand by the term motivation research? Explain
  3. Explain the impact of culture and subculture on consumer buying process.
  4. Using suitable examples, Explain the diffusion of an innovation.
  5. What kind of relationships should services marketers establish with their consumers? Explain with suitable example.
  6. Explain Engel Kollat model of consumer behavior with suitable example.

Part C: Case Study

a.  Explain HRM & discuss the importance of effective resource allocation.

b.  Discuss the difference between performance appraisal & performance management.

c.  Explain the internal sources and external sources of recruitment.

d.  Discuss the principles of Industrial disciplines.

e.  Advantages and limitations of incentives.

Case Study –

Prathamesh Steel (Pvt.) Ltd. founded 15 years before by Mr. A.M. Bapat was having booming time. At that time, Mr. Bapat, worked both in the office and in the factory and knew his men and they knew him. Production standard were always maintained and labour turnover was practically non-existing.

As the business mushroomed, the number of employees has progressively increased. Thus, Mr. Bapat’s greetings and conversation with his workers became less frequent. In fact, he had so many things to do, that he could no longer supervise the factory.

Thus, he hired another man, Mr. Godse as a plant supervisor. As this time though the number of workers increased to about 500, labour turnover and absenteeism increased along with the labour cases. The only thing that decreased was productivity.

In order to meet the situations, Mr. Bapat granted substantial increase in wages which were already high and made some arrangements for increment earnings based on merit rating on seniority.

Yet labour turnover and absenteeism continue at a high rate. On investigation, it was found that the new plant supervisor lacked the patience and understanding which is necessary for dealing with the employees.

When something was found wrong, he was scolding the employees but no attempt was made to find the case of faulty work. Meanwhile, labour unrest developed. The ,Worker began to complain about working on Saturdays and not having either time or facilities change from work clothes to original dresses after work, about toilet facilities etc.

Some of the claims were’ not found sufficiently justified or easy to meet. Mr. Bapat offered to workers as compensation, a new rise in wages with more liberty in allowing vacation time all of which the company could well afford.

Questions

  1. Were the steps taken by Mr. Bapat right?
  2. What do you think he should have done in order to improve the situation?

Multiple Choice Questions Trade union is a group of two people who come to strengthen their bargaining position. True/False

a.  What is the concept of groups of employees working towards different goals with little knowledge of other functions or understanding of overall goals of the organization?

b.  Most HRD audit are due to failures of ________.

c.  Which system emphasis a lot on the need to motivate people. —————

d.  The human resource department should move out from routine transactional activities and let IT take care of their activities.

e.  Whose development plays an integral part in a Company today?

d.  While evaluating ________ jobs, where nature of work is difficult to be expressed in quantifiable numbers.

e.  A major reason for resistance to re-engineering is a challenge to the existing ________.

f.  The modern HR function has HRD at its core. True/False

g.  The major issue to be resolved while framing ________ philosophy is whether to promote largely from within the organization or to hire people from outside at all levels.