{"id":4524,"date":"2022-02-24T10:25:34","date_gmt":"2022-02-24T10:25:34","guid":{"rendered":"https:\/\/assignmenttask.com\/answers\/?p=4524"},"modified":"2022-10-12T12:07:00","modified_gmt":"2022-10-12T12:07:00","slug":"process-improvement-call-center-business-canvas-model-and-sipoc","status":"publish","type":"post","link":"https:\/\/assignmenttask.com\/answers\/process-improvement-call-center-business-canvas-model-and-sipoc\/","title":{"rendered":"Process Improvement Call Center- Business Canvas Model and SIPOC"},"content":{"rendered":"<h2><strong>Assignment Solutions on Process Improvement Call Center<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p><strong>Assignment Details:-<\/strong><\/p>\n<ul>\n<li><strong>Topic: Process Improvement Call center- Business Canvas Model and SIPOC<\/strong><\/li>\n<li><strong>Subject: Project Management<\/strong><\/li>\n<li><strong>Number of Words: 1000<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>College Process Improvement Example (Past Projects)<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>College Call Centre<\/strong><\/p>\n<p>We selected \u201cCall Center Management Process\u201d of the College to identify opportunities for process improvement. Students and other parties who communicate with the college over phone expect a single point of contact to reach the right service expert to get their issues resolved or queries answered (e.g, admission, finance, IT, aid, etc.).\u00a0 An\u00a0 efficient\u00a0 process\u00a0 in\u00a0 place\u00a0 for\u00a0 this\u00a0 would\u00a0 potentially\u00a0 enhance\u00a0 college\u2019s professional image and reduce burden in the school\u2019s daily operation.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/assignmenttask.com\/order-now.php\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3656 size-full lazyload\" title=\"Order Now\" data-src=\"https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/08\/order-now.jpg\" alt=\"Order Now\" width=\"700\" height=\"87\" data-srcset=\"https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/08\/order-now.jpg 700w, https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/08\/order-now-300x37.jpg 300w, https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/08\/order-now-360x45.jpg 360w\" data-sizes=\"(max-width: 700px) 100vw, 700px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 700px; --smush-placeholder-aspect-ratio: 700\/87;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3656 size-full\" title=\"Order Now\" src=\"https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/08\/order-now.jpg\" alt=\"Order Now\" width=\"700\" height=\"87\" srcset=\"https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/08\/order-now.jpg 700w, https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/08\/order-now-300x37.jpg 300w, https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/08\/order-now-360x45.jpg 360w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/noscript><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Summary of College Process Improvement Activities Summary of College Process Improvement Activities<\/p>\n<p>&nbsp;<\/p>\n<p>The Business Analyst role is a change agent in an organization \u2013 recognizing and responding to needs, and seeking opportunities to enhance people, process, and technology within an organization.\u00a0 To be a successful Business Analyst, an individual must have the ability to see the big picture \u2013 understands issues, recognize opportunities, locate enablers and be aware of industry (ICT \u2013 Information Communication Technology) trends.\u00a0 The objective of this exercise is for the class to share and learn about a broad range of topics over this first semester, which are all related to the application of Business Analysis skills.<\/p>\n<p>&nbsp;<\/p>\n<p>In addition, the Business Analyst often has to communicate on the same material to different stakeholders.\u00a0 However, the level of detail required from the groups may differ, e.g. Executives \/ management want a summary level whereas other delivery team members need details.\u00a0 This assignment also simulates this real-life working scenario.<\/p>\n<p>&nbsp;<\/p>\n<p>You are to investigate an internal college process, apply your analysis techniques, create a conclusion\/summary of findings (detailed version), create a summarized presentation version of the material and present it to the class during the first semester. This exercise is a simulation of a Business Analyst working assignment that involves the following:\u00a0 investigation and research, collaboration, producing deliverables under tight timelines, thereby forcing you to do prioritize, as well as provide feedback to peers.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Assignment Directions<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong># 1 \u2013 Business Model Canvas\/Value Proposition\/Research Summary<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>You will create a Business Model Canvas\/Value Proposition that provides a summary\/context for your College Internal Process \u2013 making it relevant for call centre. In your assignment, your teams will identify the process you believe could be improved (that impact students, employers, perspective students, etc), and construct a Value Proposition Model to elaborate on and explore your teams understanding of the challenges faced by stakeholders.\u00a0 As part of constructing the value proposition model, you will begin to consider the proposition of an eventual solution.\u00a0 Do consider value propositions that are feasible.\u00a0 These can include: Process Improvement, adoption of an RPA solution, minor enhancements to existing solutions.\u00a0 Do not consider: Rebuilding an enture solution (redo the Library Learning Commons portal), Changing a solution (migrating from BlackBoard to another solution), or changing human resources (replacing staff).\u00a0 Each Presentation will be approx. 7 minutes<\/p>\n<p>&nbsp;<\/p>\n<p><strong># 2 \u2013 Industry\/Sector Knowledge Map and Current State Process Map<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Compile a preliminary knowledge baseline based on preliminary research, findings, and existing knowledge\/processes. Assignment #2 &#8211; Process Maps: SIPOC Current State, SIPOC Notional Future State<\/p>\n<p>Create a separate SIPOC model for your selected process to address all Suppliers, Inputs, Outputs, and Customers of both the current, and the proposed to-be process. You will use this as a means for Elicitation<\/p>\n<p>&nbsp;<\/p>\n<p>Are you seeking for Process Improvement Call Center- Business Canvas Model and SIPOC <a href=\"https:\/\/assignmenttask.com\/answers\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Assessment Answers Online<\/strong><\/a>? Get our expert\u2019s help in research writing. They know what students want. We only hire MBA\/ PhD certified writers who provide you with <a href=\"https:\/\/assignmenttask.com\/mba-help\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Online MBA Assignment Help<\/strong><\/a> at a cost-effective price.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Assignment Solutions on Process Improvement Call Center &nbsp; Assignment Details:- Topic: Process Improvement Call center- Business Canvas Model and SIPOC Subject: Project Management Number of Words: 1000 &nbsp; College Process Improvement Example (Past Projects) &nbsp; College Call Centre We selected \u201cCall Center Management Process\u201d of the College to identify opportunities for process improvement. Students and other parties who communicate with the college over phone expect a single point of contact to reach the right service expert to get their issues resolved or queries answered (e.g, admission, finance, IT, aid, etc.).\u00a0 An\u00a0 efficient\u00a0 process\u00a0 in\u00a0 place\u00a0 for\u00a0 this\u00a0 would\u00a0 potentially\u00a0 enhance\u00a0 <a href=\"https:\/\/assignmenttask.com\/answers\/process-improvement-call-center-business-canvas-model-and-sipoc\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[229],"tags":[2867,6424,6423,2956,6551,6550,6552,2423],"_links":{"self":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/4524"}],"collection":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/comments?post=4524"}],"version-history":[{"count":1,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/4524\/revisions"}],"predecessor-version":[{"id":4525,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/4524\/revisions\/4525"}],"wp:attachment":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/media?parent=4524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/categories?post=4524"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/tags?post=4524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}