{"id":3359,"date":"2021-04-13T10:12:17","date_gmt":"2021-04-13T10:12:17","guid":{"rendered":"https:\/\/assignmenttask.com\/answers\/?p=3359"},"modified":"2022-10-15T05:31:37","modified_gmt":"2022-10-15T05:31:37","slug":"bus354-customer-relationship-management-assignment-answer","status":"publish","type":"post","link":"https:\/\/assignmenttask.com\/answers\/bus354-customer-relationship-management-assignment-answer\/","title":{"rendered":"BUS354 Customer Relationship Management Assignment Answer"},"content":{"rendered":"<h2><strong><span style=\"color: #000000;\">BUS354 Question and Answer on Customer Relationship Management<\/span><\/strong><\/h2>\n<blockquote>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\">Require online assignment service on BUS354 Customer Relationship Management? Visit our website <strong><a href=\"https:\/\/assignmenttask.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Assignmenttask.com<\/a><\/strong> for 100% Plagiarism-free service, <strong><a href=\"https:\/\/assignmenttask.com\/essay-help\/\" target=\"_blank\" rel=\"noopener noreferrer\">essay writing<\/a><\/strong> and <strong>c<a href=\"https:\/\/assignmenttask.com\/case-study-help\/\" target=\"_blank\" rel=\"noopener noreferrer\">ase study writing<\/a><\/strong>. We have a team of expert online assignment writers able to deliver the best online assignment help at a fair price.<\/span><\/p>\n<\/blockquote>\n<p style=\"text-align: center;\"><a href=\"https:\/\/assignmenttask.com\/order-now.php\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3195 size-full lazyload\" title=\"Order Now\" data-src=\"https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/01\/Banner-for-Aus.jpg\" alt=\"order-now\" width=\"700\" height=\"87\" data-srcset=\"https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/01\/Banner-for-Aus.jpg 700w, https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/01\/Banner-for-Aus-300x37.jpg 300w, https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/01\/Banner-for-Aus-360x45.jpg 360w\" data-sizes=\"(max-width: 700px) 100vw, 700px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 700px; --smush-placeholder-aspect-ratio: 700\/87;\" \/><noscript><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3195 size-full\" title=\"Order Now\" src=\"https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/01\/Banner-for-Aus.jpg\" alt=\"order-now\" width=\"700\" height=\"87\" srcset=\"https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/01\/Banner-for-Aus.jpg 700w, https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/01\/Banner-for-Aus-300x37.jpg 300w, https:\/\/assignmenttask.com\/answers\/wp-content\/uploads\/2021\/01\/Banner-for-Aus-360x45.jpg 360w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/noscript><\/a><\/p>\n<p><span style=\"color: #000000;\"><strong>Assignment Details:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Course Code: BUS354<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Course Title: Customer Relationship Management<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Referencing Styles: APA<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Words: 3750<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>University: Singapore University of Social Sciences<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Country: SG<\/strong><\/span><\/li>\n<\/ul>\n<h2><strong><span style=\"color: #000000;\">Questions On Customer Relationship Management<\/span><\/strong><\/h2>\n<p><span style=\"color: #000000;\"><strong>Question 1\u00a0<\/strong><\/span><\/p>\n<p>(a) Millions of modern Chinese consumers shop online and are also deeply embedded in social media. As part of D&amp;G\u2019s recovery plan to rekindle the dwindling ember relationships with their customers, assume the role as D&amp;G\u2019s Public Relations Manager who had analyzed the damage,<\/p>\n<p>(i) Appraise the elements essential for an effective apology. (6 marks)<\/p>\n<p>(ii) Craft a formal apology in English using the components in Question 1(a) (i) to demonstrate how D&amp;G may salvage this blunder in relation to the article group-based Assignment.<\/p>\n<p>(b) After major negative publicity, using the CRM concepts of Trust Equation, and Trusted Agent, discuss the appropriate activities a company have to embark on to re-gain trust with its\u2019 customers and target audience. Read the following article and answer<\/p>\n<p><span style=\"color: #000000;\"><strong>Question 2<\/strong>\u00a0<\/span><\/p>\n<p>Increasing share of the customer with digital ecosystem platforms conventionally, single-product leaders such as Garmin, Nokia, Canon, and Toyota used to dominate their markets, prescribing pricing, marketing strategies and value streams globally. Many companies relentlessly seek to discover new approaches to create compelling experiences for their customers to remain competitive.<\/p>\n<p>Some companies try to increase their share of the customer by cross-selling and up-selling to their existing customers. To generate incremental value for their users, many companies are now leveraging on platforms that combine capabilities from multiple players in a digital ecosystem. Today, digital ecosystem platforms use the Internet of Things (IoT) and wireless technology to connect people, organizations and resources in a collaborative network.<\/p>\n<p>These ecosystems, such as computer operating systems in smart devices, have a wide range of complementary products, software, and services. They are applications (apps) for productivity or utilities, work, communication, transactions, gaming, or for entertainment and songs. Smartphone manufacturers offer proprietary phones where the hardware and software are cohesively integrated. It creates a standard by which other developers have to abide to create compatible applications, media and other content.<\/p>\n<p>A tightly integrated digital ecosystem platform will have components that are customized to work in harmony, enabling better synergy across multiple devices running the same Operating System. You can upload something on one of the devices and immediate access it on another seamlessly. However, the ecosystem also restricts convenient access to non-approved applicants or content. Well-orchestrated ecosystems are fast becoming the foundation for creating new marketing value in today\u2019s digital economy.<\/p>\n<p>(a) To keep and grow the share of customer, recommend how a company may use its respective digital platform ecosystem to capitalize on its array of products (hardware &amp; software). You may refer to the ecosystem for Apple, Google, Samsung, or Microsoft as an example- Creating more convenience to the customers and reducing friction from their experiences have become essential components of acquiring, serving, retaining and growing customers. Companies that market experiences understand that customers are really buying much more than just the core products and services bundle.<\/p>\n<p>Regarding the same company you have recommended in Question 2(a) above, (i) Differentiate the Omni-channel experience from the customers\u2019 perspective on three dimensions, i.e. physical, emotional, and logical.<\/p>\n<p>(ii) Distinguish the four activities required to expand the need set with appropriate examples.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BUS354 Question and Answer on Customer Relationship Management Require online assignment service on BUS354 Customer Relationship Management? Visit our website Assignmenttask.com for 100% Plagiarism-free service, essay writing and case study writing. We have a team of expert online assignment writers able to deliver the best online assignment help at a fair price. Assignment Details: Course Code: BUS354 Course Title: Customer Relationship Management Referencing Styles: APA Words: 3750 University: Singapore University of Social Sciences Country: SG Questions On Customer Relationship Management Question 1\u00a0 (a) Millions of modern Chinese consumers shop online and are also deeply embedded in social media. As part <a href=\"https:\/\/assignmenttask.com\/answers\/bus354-customer-relationship-management-assignment-answer\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[4010,4005,4006,4003,4009,4008,4000,4001,4002,4004,4007,4011],"_links":{"self":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/3359"}],"collection":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/comments?post=3359"}],"version-history":[{"count":5,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/3359\/revisions"}],"predecessor-version":[{"id":3364,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/3359\/revisions\/3364"}],"wp:attachment":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/media?parent=3359"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/categories?post=3359"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/tags?post=3359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}