{"id":2448,"date":"2019-10-29T06:04:43","date_gmt":"2019-10-29T06:04:43","guid":{"rendered":"https:\/\/assignmenttask.com\/answers\/?p=2448"},"modified":"2020-01-16T19:59:17","modified_gmt":"2020-01-16T19:59:17","slug":"british-airways-loses-it-a-case-study-analysis-answers","status":"publish","type":"post","link":"https:\/\/assignmenttask.com\/answers\/british-airways-loses-it-a-case-study-analysis-answers\/","title":{"rendered":"British Airways Loses IT \u2013 A Case Study Analysis Answers"},"content":{"rendered":"

Looking for British Airways Case Study Question to Answers<\/strong><\/a>? British Airways is the largest airline in the UK and was considered the largest airline of the UK. Get related Assignment Help<\/strong><\/a> & Topics written by native Expert writers in USA, U.K. & Australia.<\/p><\/blockquote>\n

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British Airways Case Study Answers<\/strong><\/h2>\n

British Airways (BA) used to be called \u2018the worlds favorite airline.\u2019\u00a0 Not anymore.\u00a0\u00a0 On May 27 2017, a world-wide systems failure grounded all BA flights.\u00a0 Check-in desks at London\u2019s Heathrow and Gatwick and other airports around the world were unable to access passenger details.\u00a0 470 flights were cancelled in London and a further 183 on the following day, with many more flights stranded around the world. Tens of thousands of passengers were left standing around for hours with no information, until being told to \u2018come back tomorrow\u2019.\u00a0 BA airport staff seemed unprepared for the huge numbers of stranded passengers. BA web sites and inquiry operators had little information, other than that all flights had been cancelled. Passenger baggage piled up and did not reach them for days.\u00a0 Compensation claims for delays and lost baggage were estimated at over \u00a3100 million. \u00a0\u00a0The reputation loss for BA was immeasurable.<\/p>\n

Although some immediately thought this must be a cyber attack, it was not.\u00a0 BA\u2019s initial explanation for the systems breakdown was loss of power to servers on the central reservation system. Other systems reliant on access to passenger data, including the flight loading system and the baggage handling system, then shut down.<\/p>\n

IT experts suggested that with such sophisticated systems, BA must have included back-up power supplies.\u00a0 Indeed they had, but it emerged that the power had failed totally because a maintenance worker had turned it off.\u00a0 The back-up systems, a generator and batteries were working perfectly.\u00a0 Then, once power was restored, efforts to re-boot the systems were bungled.<\/p>\n

British Airways Management Case Study Answers<\/strong><\/h3>\n

Some BA ex-employees, who had been laid off as a result of a head office cost cutting drive, suggested that the heart of the problem was a decision to out-source IT work to an Indian company.\u00a0 \u2018The BA system is a legacy system that has evolved over generations of equipment and software changes,\u2019 they said. \u2018The inter-relatedness of the systems and the complexity of the data are immense. \u00a0BA needed people who had grown up with the system.\u00a0 This is not the first time the system has failed this year.\u2019\u00a0 BA denied this suggestion.<\/p>\n

British Airways, once the country\u2019s flag-carrier, is now a subsidiary of the International Airline Group (IAG), a Spanish company, which also owns Iberia, the Spanish airline.\u00a0 IAG\u2019s shares had risen significantly in the previous year and suffered only a small fall following the BA systems saga.<\/p>\n

The CEO of IAG, Willie Walsh (who had previously headed BA) did not appear during the crisis, leaving the situation to be handled by BA\u2019s CEO, Alex Cruz. \u00a0They were both criticized for delays in offering explanations or apologies.\u00a0 An official raised a storm by suggesting that passengers would receive full refunds on their tickets, but BA would not pay for the cost of missed connecting flights, alternative travel arrangements, or accommodation.<\/p>\n

Subsequently, BA apologized to its customers and commissioned an independent inquiry.\u00a0 The British airlines\u2019 regulator, the Civil Aviation Authority, was also called on to examine the case.<\/p>\n

At the previous AGM of IAG, shareholders had received a letter from a corporate governance advisory group that \u2018the board should consider bolstering the IT experience of its non-executive cohort: only one of the serving non-executive directors has IT experience.\u2019<\/p>\n

Discussion questions:<\/strong><\/p>\n

    \n
  1. Who was responsible for this debacle?<\/li>\n
  2. How might such a situation have been avoided?<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Looking for British Airways Case Study Question to Answers? British Airways is the largest airline in the UK and was considered the largest airline of the UK. Get related Assignment Help & Topics written by native Expert writers in USA, U.K. & Australia. British Airways Case Study Answers British Airways (BA) used to be called \u2018the worlds favorite airline.\u2019\u00a0 Not anymore.\u00a0\u00a0 On May 27 2017, a world-wide systems failure grounded all BA flights.\u00a0 Check-in desks at London\u2019s Heathrow and Gatwick and other airports around the world were unable to access passenger details.\u00a0 470 flights were cancelled in London and a Read More …<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[492],"tags":[2529,2531,2524,2525,2533,2532,2526,2527,2522,2530,2528,495,2523],"_links":{"self":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/2448"}],"collection":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/comments?post=2448"}],"version-history":[{"count":1,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/2448\/revisions"}],"predecessor-version":[{"id":2449,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/posts\/2448\/revisions\/2449"}],"wp:attachment":[{"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/media?parent=2448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/categories?post=2448"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/assignmenttask.com\/answers\/wp-json\/wp\/v2\/tags?post=2448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}